Privacy Policy

This privacy statement explains the personal data Lexonik collects through our interactions with you on our website and how we use that data. Sound Training Ltd Trading as Lexonik is committed to complying with the requirements of the UK General Data Protection Regulation (UK GDPR) and is registered with the Information Commissioner’s Office. For the privacy policy of Lexonik Cloud, please see:

If you have any questions about our privacy policy or the way we process personal data, please contact us by emailing [email protected] or phoning our office on +44 1642424298 and speaking to our Senior Manager or Operations Officer.

The Website 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Data collection: 

Lexonik is committed to minimising the volume of data it collects and processes. We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Please note we do not collect cookies.

Reasons for collection:

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • We may use the information to improve our products and service
  • We may periodically send promotional emails about new products, special offers, newsletters or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • To troubleshoot any technical issues
  • To send you teaching and learning updates

Securing personal data:

We will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Updating your information:

You can inform us about updating your account information by calling the office on +44 1642424298 or by emailing  [email protected]. In any case, we will confirm your identity via email before we make any changes.

Subject Access Requests

If you wish to make a request for ‘personal data’ under the UK GDPR guidelines, you can either email us at  [email protected] or by contacting us via our postal address: Sound Training, Victoria House, Pearson Way, Thornaby, TS17 6PT. If you make the request electronically, we will provide the data electronically. Please supply as much detail as possible or complete our ‘Data Access Request Form’ which can be obtained by contacting the office, in order that we provide the most relevant information in relation to your request. A fee may be charged for administration in some circumstances, and we will respond within one month from the receipt of the request.

How long is data kept?

To ensure that Lexonik does not hold information in perpetuity, it has set criteria for the deletion of unused data depending on the nature of said data which is in line with UK GDPR.

Who has access to your data?

In the interests of best customer care, members of our team have access to certain categories of data relevant to the services they provide, although this is restricted using the principle of least privilege. 

Sharing Data

Lexonik has a strict policy of not sharing any personal information about students and adults shared with us, for the purposes stated above, with anyone outside the organisation. We do not currently hold sub-processing agreements with any third parties.

Data Storage

Lexonik stores data on secure systems using recommended security settings which are in line with ICO guidelines. For systems which require back up servers we aim to use those located within the UK and if not possible, within the EU.

Data Accuracy

We take reasonable steps to ensure data is kept accurate and up to date. To ensure we fulfil this responsibility, we have policies and procedures in place to check accuracy and to update data. If you believe that any information we are holding on you is incorrect or incomplete, please notify us as soon as possible. We will promptly correct any information found to be incorrect.

Data Breaches

A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes.

In the unlikely event of a data breach, Sound Training will follow our strict policy on notification of a breach, involving identification and reporting.

Our appointed data compliance officer will evaluate the risk to individual(s) concerned and the size of the breach. If it is deemed that there is a risk to individual(s) or if the breach affects a large data size, we will notify the ICO within 72 hours. Our Data Compliance Coordinator can be contacted by emailing [email protected] or phoning our office on +44 1642424298.

Updated 10th May 2024